Our "We Care" Support Contract is not just technical...it's much, much more.
How can I email Progress Tracker reports to parents? What can I do to motivate my middle school students? What does the intervention flag mean? How do I create the most successful learning environment for my students?
Our “We Care” Support Contract gives you access to all of the expertise and resources you need to get the best results from using Scientific Learning products in your school or district.
Automatic Product Updates
With an active support agreement, Gateway will download product enhancements automatically! You can still choose when to install them. Automatic updates allow you quick access to improved Teacher Tools, online help, and improved launch speed of the operating system.
Progress Monitoring
Progress Monitoring is an enhanced service provided to all active Gateway support customers to help assure they are using our products effectively. Immediately after initial training, your school's assigned Scientific Learning Progress Monitor will coach you through a successful implementation and provide ongoing support between scheduled on-site training days.
Instructional Support
What can I do to help a student who is not making progress in a Scientific Learning product exercise? How can I motivate my middle school students? What are the signs of phonological awareness problems? These are just a few of the questions we answer on a daily basis to help schools and districts maximize their success using Scientific Learning products.
Progress Tracker Support
Progress Tracker support helps you demonstrate the cognitive development your students have made from using Scientific Learning products. With Progress Tracker support, you can easily get real time data, data analysis and answers to questions such as: What does the intervention flag mean? What will Winter break do to our school usage data reports? How can I email Progress Tracker reports to parents? Customers who have Progress Tracker support receive updates automatically at no additional cost.
Customer Connect Web Site
Customer Connect is the online resource and support center for all active Gateway support customers. Through our Knowledge Base—an easy to use, easy to access, searchable database of technical and instructional materials—there is a wealth of product and resource information available 24/7 for your staff to use in their implementation. And we continue to expand the Customer Connect tools. The new and updated materials are clearly marked, so you can find the latest items and use them with your students immediately.
Online Training via WebEx Sessions
Easy-to-use, web-based informational sessions help you and your students thrive with Scientific Learning products. Samples of some recent sessions include:
Product training
- Effective use and strategies for our Fast ForWord Reading 5 Program
- Efficient ways to jumpstart student use of Scientific Learning products
Best Practices sessions
- Creating a Successful Fast ForWord® program or Reading Assistant™ software environment
- Strategies for managing participant enrollment
Discounted Fees for Our Annual National Circle of Learning Conference
With over 70 sessions on topical classroom strategies given by field professionals over two days, this is an annual event not to be missed. As one participant commented, "More than any other event, the Circle of Learning energized me with different strategies to make my teaching experience much more rewarding."Technical Support
The "We Care" technical support staff—trained professionals with decades of experience—will assist you with all types of questions and help with technical configurations when installing the Scientific Learning products. We partner with your school's technical team to assure that the intervention is working for all of your students. Our average phone response time for getting you the answers you need to be up and running is less than a minute!